Refund policy

At Reshim Bridal, we are committed to providing high-quality bridal wear and ensuring customer satisfaction. However, we understand that there may be times when you need to return or exchange a product. Our Refund Policy outlines the conditions under which refunds will be provided and the process for requesting them.

1. Eligibility for Refunds

To be eligible for a refund, the item(s) must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • All original tags, labels, and packaging must be intact.
  • The item must be returned within 7 days of the delivery date.
  • Custom-made, tailored, or altered items (such as bridal gowns, dresses, and customized garments) are non-refundable unless they arrive damaged or defective.
  • Sale items and discounted products are final sale and cannot be returned or refunded unless damaged or defective upon receipt.

2. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Custom orders (including made-to-measure bridal wear)
  • Altered or modified garments
  • Lingerie or intimate wear
  • Accessories (jewelry, veils, etc.) unless damaged or defective
  • Gift cards

3. Defective or Damaged Items

If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the order at info@reshambridal.pk or +923332062622. Provide us with detailed information and pictures of the damaged or defective item. We will assess the issue and arrange for a replacement or a refund, depending on the situation.

4. Return Process

To initiate a return for a refund, please follow these steps:

  • Contact Us: Email us at info@reshambridal.pk or call +923332062622 within 7 days of receiving your order. Include your order number, the reason for the return, and any relevant details.
  • Return Authorization: Once your return request is approved, we will provide you with instructions on how and where to send the item(s) back.
  • Shipping Costs: Customers are responsible for the shipping costs associated with returning the item, except in cases of damaged or defective products. We recommend using a trackable shipping method as we cannot be responsible for lost or undelivered returns.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be credited to your original payment method (credit card, bank transfer, etc.) within 7-10 business days.
  • Store Credit: In some cases, you may opt to receive store credit instead of a monetary refund.
  • Exchanges: If you wish to exchange an item, please specify that in your return request. Exchanges will be subject to product availability.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • First, check with your bank or credit card company as there may be some processing delays.
  • If the refund still hasn’t appeared, please contact us at info@reshambridal.pk for further assistance.

7. Sale and Discounted Items

Please note that items purchased on sale or with a discount are not eligible for refunds unless they arrive damaged or defective. All such items are considered final sale.

8. Cancellations

You may cancel your order within 24 hours of placing it for a full refund. If you wish to cancel an order after 24 hours, please contact us, and we will do our best to accommodate your request. However, once the order has been processed or shipped, it cannot be canceled.

9. Changes to the Refund Policy

Reshim Bridal reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review the policy periodically.

10. Contact Us

If you have any questions or concerns about our Refund Policy, please feel free to contact us: